{"id":22904,"date":"2026-03-26T16:17:48","date_gmt":"2026-03-26T09:17:48","guid":{"rendered":"https:\/\/www.amotravel.com\/it\/?page_id=22904"},"modified":"2026-03-26T16:50:26","modified_gmt":"2026-03-26T09:50:26","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.amotravel.com\/it\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<h3><b>1. GENERAL<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Prior to any commercial transaction, the client or the client&#8217;s agency (hereinafter referred to as the &#8220;Client\/Agency&#8221;) agrees to subscribe in full to the terms and conditions set forth in the General Sales Conditions of <\/span><b>Amo Travel<\/b><span style=\"font-weight: 400;\">. These general sales conditions are an integral part of all contracts, whether verbal or written, between Amo Travel and the Client\/Agency.<\/span><\/p>\n<h3><b>2. SERVICES<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The services provided by Amo Travel include the creation of travel programs that are either predetermined and accepted by the client, or built in consultation with the client, taking into account the latter&#8217;s specific needs.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Amo Travel hereby commits to providing the client with all services specifically listed in the travel program established by mutual agreement. Amo Travel is prepared to provide, if necessary, services related to specific client requests\u2014such as obtaining a visa to enter Vietnam or logistical preparations not included in the program\u2014subject, where applicable, to an additional fee.<\/span><\/p>\n<h3><b>3. PRICE VALIDITY<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All prices indicated for <\/span><b>AVN<\/b><span style=\"font-weight: 400;\"> products are in <\/span><b>US Dollars ($US)<\/b><span style=\"font-weight: 400;\"> or <\/span><b>Euros (\u20ac)<\/b><span style=\"font-weight: 400;\">, as previously stated. These prices are valid for the entire duration specified in the receipt or any other document delivered to the Client\/Agency by AVN. AVN guarantees the validity of prices, receipts, or documents provided to the Client\/Agency at the time of distribution; however, price lists may be subject to adjustment in cases of <\/span><b>force majeure<\/b><span style=\"font-weight: 400;\"> (significant currency fluctuations, sudden government tax increases, etc.).<\/span><\/p>\n<p><b>Publication Validity<\/b><span style=\"font-weight: 400;\"> This information is valid at the time of publication but is subject to change without notice. In the event of a change, updates will be posted on the website immediately. However, if the Terms and Conditions change after the deposit has been paid, the terms and conditions in effect at the time of the deposit payment shall apply.<\/span><\/p>\n<h3><b>4. RESERVATION AND CONFIRMATION<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">All reservations are made through AVN or a sales agency designated by AVN. Immediately upon confirmation of the booking, a <\/span><b>deposit of 30%<\/b><span style=\"font-weight: 400;\"> of the total tour cost must be paid, and the remaining balance shall be settled upon arrival in Vietnam or, at the latest, at the start of the tour. Otherwise, Amo Travel reserves the right to cancel the trip and retain the full deposit already paid by the Client\/Agency. Any refund (minus administrative fees in accordance with the cancellation policy) will be valid for <\/span><b>one (01) year<\/b><span style=\"font-weight: 400;\"> from the date the deposit was received. During this period (365 days), the amount may be applied to other trips and services. After one (01) year, the deposit amount is forfeited.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For legitimate reasons (floods, sudden interruption of airline services, civil unrest, etc.) or other cases of force majeure, AVN reserves the right to change or modify the Client\/Agency&#8217;s itinerary, with or without prior notice.<\/span><\/p>\n<h3><b>5. DEPOSIT<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Amo Travel accepts the following payment methods:<\/span><\/p>\n<ol>\n<li><b> Bank Transfer<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">To book your tour and proceed with the service agreement, please deposit <\/span><b>30% of the total service cost<\/b><span style=\"font-weight: 400;\"> into the following account:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Field<\/b><\/td>\n<td><b>Information<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Beneficiary Name<\/b><\/td>\n<td><b>CT CP DU LICH AMO<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Beneficiary Account (USD)<\/b><\/td>\n<td><b>1057664226<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Beneficiary Account (EUR)<\/b><\/td>\n<td><b>1057664296<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Beneficiary Bank<\/b><\/td>\n<td><b>Vietcombank<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Full Bank Name<\/b><\/td>\n<td><b>Joint Stock Commercial Bank for Foreign Trade of Vietnam<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Bank Address<\/b><\/td>\n<td><span style=\"font-weight: 400;\">11 Lang Ha, Hanoi, Vietnam<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Bank SWIFT Code<\/b><\/td>\n<td><b>BFTVVNVX001<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Beneficiary Address<\/b><\/td>\n<td><span style=\"font-weight: 400;\">No 7, lane 173\/75 Hoang Hoa Tham, Ba Dinh, Hanoi, Vietnam<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">Upon receipt of the deposit, a receipt and booking confirmation will be sent via fax or email. <\/span><b>Note:<\/b><span style=\"font-weight: 400;\"> The prices confirmed by AVN for the provided services do not include bank fees. Therefore, the Client\/Agency is responsible for these transaction charges.<\/span><\/p>\n<ol>\n<li><b> Credit Card Payment<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Amo Travel accepts both online and offline credit card payments for your convenience.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Online Credit Card Payment:<\/b><span style=\"font-weight: 400;\"> Payments via <\/span><b>OnePAY<\/b><span style=\"font-weight: 400;\"> (Visa, MasterCard, American Express, and JCB accepted) will incur a <\/span><b>3.85% service transaction fee<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AVN connects securely with the <\/span><b>OnePAY Payment Gateway<\/b><span style=\"font-weight: 400;\"> (<\/span><a href=\"https:\/\/onepay.vn\"><span style=\"font-weight: 400;\">https:\/\/onepay.vn<\/span><\/a><span style=\"font-weight: 400;\">). All card information is processed via SSL protocol in compliance with international card security standards. Card data will not be stored on our system (Merchant).<\/span><\/li>\n<\/ul>\n<ol>\n<li><b> Cash<\/b><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Cash payments can be made at the Amo Travel office or directly to the operators. Unlike other methods, cash payments are not subject to any commission or service fees.<\/span><\/p>\n<h3><b>6. PAYMENT OF TOUR BALANCE<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Unless otherwise specified by Amo Travel, the client must settle the remaining balance of the tour at the beginning of the trip. However, the client may choose to settle the balance prior to the start of the journey if desired.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event of failure to fulfill the payment obligation within the aforementioned conditions, the booking will be considered canceled by the client, and the provisions set forth in Section 7 shall apply.<\/span><\/p>\n<h3><b>7. AMENDMENTS<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Flexibility is AVN\u2019s strength. You can modify your booking even after it has been made. Simply contact your travel consultant or reach out to us at <\/span><b>sales@amovietnam.com<\/b><span style=\"font-weight: 400;\"> with your booking number. Our reservations team will be happy to adjust your booking with your preferred alternatives.<\/span><\/p>\n<h4><b>a. Modifications by the Client<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The client may request a modification of the booking at any time, subject to the payment of any expenses incurred by Amo Travel due to such changes. Amo Travel is committed to addressing these requests with the utmost diligence, subject to the availability of the requested services.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A postponement of arrival is considered a modification.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reducing the number of participants is <\/span><b>not<\/b><span style=\"font-weight: 400;\"> considered a modification. Instead, it will result in the application of cancellation penalties for the withdrawing participants and a reassessment of rates for the remaining participants.<\/span><\/li>\n<\/ul>\n<h4><b>b. Modifications by Amo Travel<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Amo Travel reserves the right to modify the services included in the final travel program in the following cases:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Force Majeure:<\/b><span style=\"font-weight: 400;\"> The amendment is justified due to an event of force majeure. In this case, the change may result in additional costs to be borne by the client or covered by Amo Travel.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Safety and Quality:<\/b><span style=\"font-weight: 400;\"> The amendment is necessary to ensure the safety and\/or quality of the client&#8217;s trip. In such cases, any additional costs incurred shall be borne by Amo Travel.<\/span><\/li>\n<\/ul>\n<h3><b>8. CANCELLATION AND REFUND<\/b><\/h3>\n<h4><b>I. Cancellation by the Client \/ Agency:<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">In the event that the Client \/ Agency decides to cancel the booking, regardless of the reason, the Client \/ Agency agrees to pay a cancellation penalty as follows:<\/span><\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Cancellation Period<\/b><\/td>\n<td><b>Penalty Fees<\/b><\/td>\n<\/tr>\n<tr>\n<td><b>Any time after deposit up to 60 days before arrival<\/b><\/td>\n<td><span style=\"font-weight: 400;\">\u2022 30% of airfare and train ticket costs<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2022 3.85% bank service fee for refund processing<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u2022 $10 USD per person for travel document preparation<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>From 59 to 30 days before arrival<\/b><\/td>\n<td><b>10%<\/b><span style=\"font-weight: 400;\"> of the total tour cost<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>From 29 to 14 days before arrival<\/b><\/td>\n<td><b>30%<\/b><span style=\"font-weight: 400;\"> of the total tour cost<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>From 14 to 8 days before arrival<\/b><\/td>\n<td><b>50%<\/b><span style=\"font-weight: 400;\"> of the total tour cost<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>From 7 days to 72 hours before arrival<\/b><\/td>\n<td><b>70%<\/b><span style=\"font-weight: 400;\"> of the total tour cost<\/span><\/td>\n<\/tr>\n<tr>\n<td><b>Less than 48 hours before arrival<\/b><\/td>\n<td><b>100%<\/b><span style=\"font-weight: 400;\"> of the total tour cost<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">These rules apply to all services reserved by Amo Travel for the Client\/Agency. The refund of the deposit (minus applicable cancellation fees) to the Client\/Agency will be made via bank transfer. The Client\/Agency remains responsible for any service charges applied by banking institutions during the fund transfer.<\/span><\/p>\n<h4><b>II. Cancellation by Amo Travel<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Amo Travel reserves the right to cancel the trip, in whole or in part, in the event of <\/span><b>force majeure<\/b><span style=\"font-weight: 400;\">. These are unpredictable, unpreventable, and unavoidable events that make travel impossible or dangerous for the client, such as war or threat of war, riots, natural or nuclear disasters, port blockades, looting, fires, terrorist activities, severe weather, epidemics, quarantines, or any similar event.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In all cases of cancellation, Amo Travel will refund the Client\/Agency a portion of the tour cost (if applicable), net of additional costs related to itinerary changes, penalties charged by hotels, airlines, or any other service providers, and bank fees. The Client\/Agency shall not be entitled to further compensation.<\/span><\/p>\n<h3><b>9. CLIENT OBLIGATIONS \/ INSURANCE<\/b><\/h3>\n<h4><b>a. Client Responsibility<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Before embarking on the journey, it is the client&#8217;s responsibility to ensure they meet all requirements regarding:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Passport:<\/b><span style=\"font-weight: 400;\"> Minimum validity of six months after the return date, with at least two blank pages.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Health:<\/b><span style=\"font-weight: 400;\"> Physical fitness, required vaccinations, and preventive treatments.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Visa:<\/b><span style=\"font-weight: 400;\"> Mandatory for Vietnam, Laos, and Cambodia (unless exempt). Amo Travel can, upon request, assist the client in the visa application process.<\/span><\/li>\n<\/ul>\n<h4><b>b. Insurance<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Amo Travel is an inbound travel agency and does <\/span><b>not<\/b><span style=\"font-weight: 400;\"> provide personal insurance, travel insurance, or assistance services. We strongly recommend that you purchase comprehensive insurance in your home country before arriving in Vietnam. However, Amo Travel will act as a local intermediary between you and your insurance company should the situation require it. Please provide your insurance policy details for use in case of emergency.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Anyone participating in a trip organized by Amo Travel <\/span><b>must<\/b><span style=\"font-weight: 400;\"> take out an insurance policy covering international travel, medical expenses, and repatriation at a minimum. This insurance is typically offered by travel agents or airlines at the time of international flight purchase. The insurer\u2019s details and policy number must be communicated to Amo Travel before the trip begins.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">During the trip, the traveler must follow the rules announced by the guide or any other Amo Travel representative. These rules are designed to ensure client safety and the quality of the travel program.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Amo Travel commits to providing all necessary on-site assistance to the client in the event of an insured accident, particularly in assisting with administrative formalities with local authorities and the insurer.<\/span><\/p>\n<h3><b>10. EXEMPTIONS AND LIMITATIONS OF LIABILITY<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Amo Travel commits to providing the Client\/Agency with all services specified in the sales contract. Throughout the duration of the tour, the Client\/Agency must comply with the rules announced by the guide and the service providers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Amo Travel acts as an <\/span><b>intermediary<\/b><span style=\"font-weight: 400;\"> between the Client\/Agency and the relevant airlines, hotels, transport operators, and local tourism offices providing the services. Therefore, Amo Travel is not liable for any losses, injuries, or damages sustained by the traveler, including those occurring outside the tour program. Additional expenses incurred due to delays, accidents, natural disasters, political actions, or unrest shall be borne by the traveler.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The client is responsible for all of their actions: any activity that falls outside the travel program or any violations of the law in the visited country are not the responsibility of Amo Travel. Any cancellation of travel plans due to legal issues deprives the client of any right to a refund from Amo Travel.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Amo Travel is responsible to the client as an intermediary between the latter and various service providers (airlines, hotels, restaurants, boat operators, etc.) and, as such, ensures a certain quality of service; however, Amo Travel cannot be held liable for the specific actions of these providers, who maintain their own independent liability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Amo Travel shall in no case be held liable for events resulting from <\/span><b>force majeure<\/b><span style=\"font-weight: 400;\">. In such instances, the Client\/Agency may be refunded (where applicable) but is not entitled to any further form of compensation or indemnity.<\/span><\/p>\n<h3><b>11. UNUSED SERVICES<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">No refunds or exchanges will be made for accommodation, meals, guided tours, transport, or any other services included in the tour price that are not utilized by the tour members.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if the trip is interrupted during the tour due to the client&#8217;s health, Amo Travel commits to doing its utmost to secure alternative services or provide a partial refund for the cancelled services.<\/span><\/p>\n<h3><b>12. COMPLAINTS AND DISPUTE RESOLUTION<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Any complaint regarding the performance of any service included in the program must be submitted in writing to Amo Travel within a maximum period of <\/span><b>30 days<\/b><span style=\"font-weight: 400;\"> from the end of the trip.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Most issues can be resolved quickly if Amo Travel is made aware of them; therefore, any dispute between the client and Amo Travel must be prioritized through <\/span><b>amicable negotiation<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the event that Amo Travel decides to make compensatory payments to a client, these shall not, under any circumstances, exceed the cost of the travel services provided by Amo Travel (excluding international airfare). This applies only if the entire course of the trip was compromised and the client derived no satisfaction from the services. In all other cases, Amo Travel reserves the right to offer compensation at its sole discretion.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If an amicable solution cannot be reached, the courts of the state where the contract is executed shall have jurisdiction. In the event of a formal dispute or complaint, the <\/span><b>&#8220;Vietnam International Arbitration Centre&#8221; (VIAC)<\/b><span style=\"font-weight: 400;\">, a branch of the <\/span><b>&#8220;Vietnam Chamber of Commerce and Industry&#8221; (VCCI)<\/b><span style=\"font-weight: 400;\">, shall be the sole competent authority for resolution.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. GENERAL Prior to any commercial transaction, the client or the client&#8217;s agency (hereinafter referred to as the &#8220;Client\/Agency&#8221;) agrees to subscribe in full to the terms and conditions set forth in the General Sales Conditions of Amo Travel. These general sales conditions are an integral part of all contracts, whether verbal or written, between [&hellip;]<\/p>\n","protected":false},"author":19,"featured_media":0,"parent":0,"menu_order":26,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22904","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - Amo Travel Italiano<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.amotravel.com\/it\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:locale\" content=\"vi_VN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Terms and Conditions - Amo Travel Italiano\" \/>\n<meta property=\"og:description\" content=\"N\u1ed9i Dung\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.amotravel.com\/it\/en\/terms-and-conditions\/\" \/>\n<meta property=\"og:site_name\" content=\"Amo Travel Italiano\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/AmoTravelItaliano\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-26T09:50:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:description\" content=\"N\u1ed9i Dung\" \/>\n<meta name=\"twitter:label1\" content=\"\u01af\u1edbc t\u00ednh th\u1eddi gian \u0111\u1ecdc\" \/>\n\t<meta name=\"twitter:data1\" content=\"12 ph\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.amotravel.com\\\/it\\\/en\\\/terms-and-conditions\\\/\",\"url\":\"https:\\\/\\\/www.amotravel.com\\\/it\\\/en\\\/terms-and-conditions\\\/\",\"name\":\"Terms and Conditions - 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